Seems like all the hype leading up to today’s Firefox 3 Download Day would have made the folks at Mozilla plan for it a little better. But no - it looks like it was screwed up from the beginning.
For starters, they didn’t release the new version download until 10:00 AM, PDT - so people who had been passing along the news, joining the Facebook group, and reading blogs about the arrival of FireFox 3 were confused when they couldn’t figure out how the heck to download it!
If that wasn’t bad enough, now that it has finally passed 10 AM in California, Mozilla’s servers are unprepared to handle the onslaught of downloads. Mozilla.com has been slow or unresponsive for the past 45 minutes. When you finally can get into the site, it still shows FireFox 2 prominently at the top of the page, with 3 hidden underneath as only a “sneak peek.”
This is something that we would have expected from Microsoft, certainly not FireFox.
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Firefox is Given to the World - or Maybe Not: Read article
All they needed to do was to put some kind of countdown clock on the main download page saying when FF3 was coming, and all of this nonsense could have been avoided. Oh, and I suppose they could have scaled their servers better too, to handle the avalanche of traffic it generated.
Honestly, firefox is open-source. While it was bad publicity, especially for new users, it’s not like they had an obligation to firefox users.
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