Comcast Employee Goes After Customer for Xbox Live Attack

A Comcast customer support technician went nuts as he tried to settle a personal score in an Xbox live DDoS attack.

Twenty-year-old Mark Ribeiro, a Canadian working for a Comcast vendor, was getting packet flooded by some fellow gamers on the Microsoft Xbox Live! service. He used his position and access to Comcast’s customer service records to enact revenge on the perpetrator, the child of a Comcast customer.

He even went to far as to brag about his exploits on a Halo3 Internet forum, under the screen name of “Sir Lagzalot.”

The forum has deleted the original messages, but here is what he said:

I work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agents.

I proceeded to input his ip address into a program we have called SERVICE VISIBILITY PORTAL — SVP for short — and it brought up his account, address phone number, daddy’s credit card info — the whole nine yards…I decided that since this kid was indeed involved in illegal activity I’d give his daddy a call.

Well the father was furious, not at me however he assured me he would take care of the problem… the father began to yell at his son, i then heard a loud smack, and then sobbing, and then cracking noise as if something was breaking..it then occured to me that the father had just beat the sh.t out of his kid, and the cracking noise was the sound of a hammer on an xbox , i decided that being the self indulgent bastard i am, i wanted more…the father put the son on the phone, still sobbing i might add..and i said to him..”do you know who this is??” he answered “no”..i said “remember that guy u cheated some 20-30 minutes ago and i said u would pay??, well guess what son…u just did.”

As evidence of his power as a Comcast rep, he also posted two screenshots of the internal Comcast tools that he used to do the customer research necessary to find his Xbox live attacker. He then went on to brag about being able to terminate customer accounts at any time:

i basically added these two pics for the non believers…and YES I can powercycle “shut off your modem” and lag you out of matchmaking as well…let this stupid little boy be a lesson to u all, dont flood my ip, or anyone elses…because if you plan on doing so i will cancel your service and you WILL have to find an new isp which can mean up to 500$ in installation charges, and for many of you comcast is the ONLY isp in your area…so let me rephrase this..IS IT WORTH IT????

While he may have had luck in tracking down his on-line nemesis, he wasn’t too smart when it came to covering his own tracks. He used his real name on those forum posts.

Comcast - a company not known for its stellar customer service agents in the first place, is really in an awful place here. They have a vendor employee who has access to many sensitive databases who is using this knowledge for his own personal gain - and bragging about it on a public message board!

Comcast issued the following statement:

“We’ve contacted Convergys to demand that he be immediately removed from performing any work for Comcast and that they conduct a thorough investigation and take appropriate disciplinary action.”

Well good, at least they’re getting rid of the scumbag. Now let’s hope he doesn’t take home a printout of customer credit card numbers with him when he gets fired…